Frequently Asked Questions
Everything you need to know about your Emma Pills shopping experience.
How long does shipping take and how can I track my order?
Standard shipping typically takes 3-7 business days. Once your order is dispatched, you will receive a confirmation email containing a tracking number to monitor your delivery's progress in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, certain accessories like earrings cannot be returned unless they are faulty.
What materials are used in Emma Pills jewelry and apparel?
We prioritize high-quality craftsmanship using premium materials including gold plating, sterling silver, and ethically sourced fabrics to ensure durability and a luxury feel.
Do you offer international shipping?
Yes, we ship Emma Pills collections worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days depending on customs processing.
How should I care for my items to ensure they last?
To maintain the quality of your pieces, avoid contact with perfumes, lotions, and water. Store jewelry in a dry place and follow the specific care labels provided with our apparel items.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible 'buy now, pay later' options like Afterpay and Klarna.